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Due to the nature of natural products, items may not be elgible for a return due to subjective customer experiences (ie. Didn't like the taste, color, smell). In addition, open products cannot be returned as these items are considered food sources and we cannot resell. Only unopened items can be returned. ***Customers are always advised to request samples before comitting to a food product purchase.
Return Period: All customers have 30 days from recieving the product to bring up any dispute and request a return authorization.
Return fees: If an item is returned due to a customer error then the customer is responsible for return shipping charges and a 15% restocking fee. If an item is being returned due to an Ecuadorian Rainforest error, the customer need only return the product for a full refund or an exchange without penalty.
All returns must be pre-authorized. Any return that arrives to Ecuadorian Rainforest, LLC without pre-written authorization will be considered an abandonded order and no refund will be issued.