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Due to the nature of natural products, items may not be eligible for a return due to subjective customer experiences (ie. Didn't like the taste, color, smell). In addition, open products cannot be returned as these items are considered food sources and we cannot resell. Only unopened items can be returned.
***Customers are always advised to request samples before committing to a food product purchase.
All customers have 30 days from receiving the product to bring up any dispute and request a return authorization.
All returns must be pre-authorized. Any return that arrives to Ecuadorian Rainforest, LLC without pre-written authorization will be considered an abandoned order and no refund will be issued.
Do not return any item without an authorized RMA.
Do not ship any product without an Authorized RMA number clearly marked on the box.
Any unauthorized returns will be refused or shipped back at the expense of the client.
Product(s) must be returned within ten (10) business days from the date RMA number is issued.
If an item is returned due to a customer error then the customer is responsible for return shipping charges and a 15-20% restocking fee. If an item is being returned due to an Ecuadorian Rainforest error, the customer need only return the product for a full refund or an exchange without penalty.