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Shipping Policy

Shipping Policy

(updated 8/25/2022)

All orders, regardless of ship speed,  may include a 2-3 business day processing time. Our orders are hand-packed with care and not simply taken off a shelf, hence the need for a processing time.

Typical processing times during busy periods (holidays, super sales, etc.) may require 7 business days or more to process. Shipping dates are not guaranteed and NutriCargo will not be held liable for delays in shipping due to production, backorders or other delays.

Expedited Orders (UPS Next Day, 3 Day, 2 Day, Fedex Overnight, etc)

We try our hardest to move expedited orders to the front of the line. However, we cannot guarantee this will occur. The 2-3 business day processing time still applies and or the busy period processing time. Shipping dates are not guaranteed and Ecuadorian Rainforest will not be held liable for delays in shipping due to production, backorders, or other delays.

International Shipping:

Rates vary based on total weight and final destination.

We ship FOB NJ, USA

**Pricing does not include duties, insurance costs, or value-added taxes. If assessed, these charges are the responsibility of the package recipient, who will be billed by the local Customs office.**

Ecuadorian Rainforest strictly follows all national and international regulations regarding the sale, purchase, and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad.

Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs. Shipping dates are not guaranteed and Ecuadorian Rainforest will not be held liable for delays in shipping due to production, backorders, or other delays.

 

Shipping Cut-Off Time

Our cut-off time to ship items is 12noon EST.  Any order that is placed after 12 noon that day will require up to 2-3 business days starting on the NEXT day. For example. If you place your order on Monday at 12:01 pm, it may require processing on Tuesday and Wednesday before it ships.

Ecuadorian Rainforest is closed on weekends. Therefore, any order placed on Friday after the cutoff time may require Monday or Tuesday processing before it is shipped. The company does not process orders on Saturdays and Sundays.

We aim to ship orders as quickly as possible. Often times we ship your item the very same day. So, why the policy?

We want to make sure that we do not create false expectations for our valued clients. We appreciate your business and look forward to serving you in the best possible way. Shipping dates are not guaranteed and Ecuadorian Rainforest will not be held liable for delays in shipping due to production, backorders, or other delays.

 

Any order that is abandoned or missed delivery will incur a restocking fee and shipping fee if returned to our warehouse. 

Shipping Restrictions

The Following products are only available to ship to the USA:

The following products may not be shipped to the countries below. Shipments will be blocked:

Block delivery to Ireland:

Block delivery to Canada:

Block delivery to Korea:

Block delivery to Japan:

Block delivery to Ireland and Israel: 

Block delivery to Brazil:

Block delivery to EU:

Block delivery to Brazil, Japan and Ireland:

Block delivery to EU, Japan and Korea:

Block delivery to Brazil, Japan and Korea:

Block delivery to EU and Korea: 

Block delivery to Japan and Korea: